dcsimg

Hotel Desk Clerk

Job Duties

Hotel desk clerks serve as the front line in the effort to ensure that hotel guests have an enjoyable experience. They are usually the first people that guests interact with when they first arrive at a hotel. On the one hand, they must make sure the hotel makes as much money as possible. But on the other, they must make sure that all guests are happy with their stay. They check the guests into the hotel and assign them rooms that they hope will be the type of rooms the guests will find most satisfactory. They field questions from guests regarding everything from room price to hotel services. They notify the hotel manager when important guests arrive. They often operate hotel computers.

In large hotels, hotel desk clerks usually specialize in a particular area such as keys, reservations, or information. Hotel desk clerks who work in small hotels are responsible for more general operations. They usually process mail, collect payments, record accounts, handle reservations, operate the telephone switchboard, and do bookkeeping. All hotel desk clerks must be familiar with the floor plan of the hotel, the hotel's fire escape routes, and the hotel's various mechanical systems. Hotel desk clerks often direct guests to local stores, restaurants, and tourist attractions.

Job Skills

Those interested in becoming hotel desk clerks should have a pleasant and courteous personality. They should be skilled at dealing with the public. They should be dependable, responsible, and mature.

Income

Hotel desk clerks in an entry-level capacity usually earn between minimum wage and $9.00 per hour. Those with experience can earn between $9.50 and $11.75 per hour. Employees of hotels are typically required to work unusual hours because hotels are typically open 24 hours a day. Sunday and holiday work may even be required. Employees may become eligible for benefits such as paid vacations and holidays, insurance, and retirement plans. In hotels with restaurants, clerks may receive free meals.

Training and Education

A high school diploma and clerical skill are the most common requirements for securing a job as a hotel desk clerk. Training in typing, bookkeeping, and office machine operation is particularly advantageous. Bilingual skills are a huge plus. Many hotels require applicants to possess computer skills. Applicants who have experience in jobs such as bank teller or sales clerk may receive priority in the hiring process. Hotel desk clerks are either hired from within the current hotel staff or hired from the outside and given on-the-job training. Some trainees begin their jobs as switchboard operators, key clerks, information clerks, or mail clerks. Hotel desk clerks can advance to chief room clerk, assistant front office manager, front office manager, sales and promotion manager, or hotel manager. Experience is usually the key factor in promotions, along with personality, work performance, and education. Employers usually prefer a college education for positions that involve management.

Job Outlook

Between 2002 and 2012, employment of hosts and hostesses is expected to increase faster than the average. More hotels are expected to be built and occupancy rates in all hotels are expected to rise. The occupation has a high turnover rate, meaning most of the job openings will be due to workers leaving the occupation. Increases in business and leisure travel will also stimulate demand for these workers.

To learn more about hospitality, retail, and travel related careers, please visit our section on Hospitality Schools for more information.


Hotel Desk Clerk Training

Refine School Matches
Hide filters
  • SUBJECT Clear All

    See More

  • DEGREE

    See More

  • PROGRAM TYPE

  • START TIME

    LOCATION
    Please enter valid US or Canada Zip.
            Results open in new window

            Searching Searching ...

            Matching School Ads
            Master of Science in Applied Business Analytics

            The University

            With over 80 years of academic achievements, Jacksonville University is a traditional, longstanding institution consistently ranked by U.S. News & World Report as one of America's best colleges.

            • Online Courses
            Online MS in Supply Chain Management
            • Ranked among the Best Business Schools in 2015 by U.S. News and World Report.
            • Ranked the #1 Public MBA program in the NYC region in 2014 by the U.S. News and World Report.
            • Educates about 4,500 undergraduate and graduate students per academic year at two campuses in New Jersey as well as five satellite locations in New Jersey and Singapore.
            • The only public university in New Jersey in the Association of American Universities (AAU), a group comprising of North America’s 63 leading research universities.
            Show more [+]
            • Online Courses
            • Accelerated Programs
            • Financial Aid
            • Transferable Credits
            MS in Organization Development and Leadership

            Founded by the Society of Jesus in 1851, Saint Joseph's University (SJU) has been developing the minds and abilities of men and women in a challenging academic environment steeped in the enriching Jesuit tradition of cura personalis (care of the entire person). The strong liberal arts foundation promotes an environment of open-minded investigation and debate and attends to developing students beyond their academic accomplishments, while maintaining high academic standards. The University strives to be recognized as the preeminent Catholic comprehensive university in the Northeast.

            • Online Courses
            PMP
            ABCO Technology , Inglewood
            • An accredited computer training academy preparing students to enter the IT industry as Network Engineers, Software Engineers, Web Apps Developer, Website Designers, Programmers, Database Administrators since 2000.
            • Holds A+ certification from CompTIA.
            • Located in Los Angeles, approximately 10 minutes away from LAX.
            • Flexible class schedules offered during day times, evenings and weekends.
            • Helping students start a career in technology within 3 - 9 months.
            • Educates with the mission to serve the needs of the local community and graduates by matching opportunities to skills.
            • Military friendly school.
            Show more [+]
            • Flexible Scheduling
            • Financial Aid
            Music Business, Bachelor of Science (Online)
            • Push Your Creativity To The Next Level.
            • Full Sail’s curriculum combines elements of creativity, art, business and life skills, technical prowess, and academic achievement.
            • Full Sail offers accelerated programs, so a degree that would normally take four years takes 24 months on average.
            • Students work with industry-standard tools and technologies, allowing them to gain practical knowledge and real-world experience.
            • Join us on Facebook, Twitter, YouTube and Instagram to interact with our community, read about grad success, and see campus images.
            Show more [+]
            • Online Courses
            Graduate Certificate in Project Monitoring and Evaluation

            Change the World with American University

            Be a part of something bigger than yourself. At American University, we strive to help you develop your professional interests and indulge in your passion for making a difference. Our online degree programs allow you to gain the advanced skills for active leadership in a variety of fields.

            Set Yourself Apart at American University

            At American University, our smart, passionate and engaged students and faculty focus their knowledge to create meaningful change. Our strengths in international service and public affairs inspire our sense of social responsibility and a dedication to cultural and intellectual diversity. We're defined by our global perspective, practical idealism and a dedication to public service.

            • Online Courses
            Master of Business Administration: Healthcare Management
            • Liberty University’s online programs ranked in the top 10 out of more than 2,100 colleges & universities for academic quality, affordability, and accessibility.*
            • 100% online programs at associate, bachelor’s, master’s, and doctoral level.**
            • Transfer up to 90 credits into an undergraduate degree program.
            • Up to 50% of your master’s degree can be transferred in to help you get the most out of your hard work and maximize the credit you previously earned.
            Show more [+]
            • Accredited
            • Online Courses
            • Financial Aid
            • Transferable Credits
            Business Administration - Property Management (BS)
            • Offers several scholarship opportunities for students who qualify.
            • Laptop computers are issued to each student at the beginning of their program.
            • Provides programs in health care, business, information technology, and graphic arts.
            • Respiratory Therapy program is accredited by the Commission on Accreditation for Respiratory Care (CoARC).
            • Accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC).

            Our family of non-profit colleges admits students of any race, color, and national or ethnic origin.

            Show more [+]
            Master of Business Administration

            Since 1888, The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs. You can choose one of five graduate degree programs from a selective institution ranked among the Top 10 Universities in the North and Top 20 Best Value Schools by U.S. News & World Report.

             

            The online, master’s degree curriculum is taught by highly credentialed faculty and reflects the same rigorous academic standards as the on-campus programs. Nearly all of The University of Scranton’s instructional faculty hold doctoral or other terminal degrees in their fields – so you can excel in yours.

            • Online Courses
            Master of Business Aministration

            •        Ranked among the top 20 Regional Universities in the West in 2015 by U.S. News & World Report.

            •        Listed as one of America’s Best Colleges by Forbes Magazine in 2014.

            •        More than 97% of tenure-track faculty holds a terminal degree in their field.

            •        Student to faculty ratio of 15:1, and 47.5% of classes have fewer than 20 students.

            •        Accredited by The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

            Show more [+]
            • Online Courses