dcsimg

Computer Support Specialist

Computer support specialists help customers and other computer users by providing them with technical assistance, support, and advice. They perform a range of duties, from answering telephone calls and resolving recurrent difficulties, to analyzing problems using automated diagnostic programs. The occupation is divided into two categories: technical support specialists and help-desk technicians. Technical support specialists answer telephone calls from users of their company's computers. They may use automated diagnostics programs, write training manuals, train users, or manage the daily performance of their company's computer systems. Help-desk technicians help computer users with some of the questions not answered in instruction manuals. They communicate with customers via telephone or email regarding hardware and software challenges. They listen to the customer, diagnose the problem, and guide the customer through a step-by-step solution to the problem.

Technical Support Repair

Job Skills

Computer support specialists should be interested in helping others. They need to have good problem-solving and analytical skills, and they need to be able to communicate efficiently and effectively via email, in writing, or even face-to-face. Well-developed writing skills can prove valuable in preparing manuals for employees or customers.

Income

In 2002, computer support specialists earned a median annual salary of $39,100. Earnings ranged from the lowest 10%, who earned less than $23,060, and the highest 10%, who earned more than $67,550. The following shows the median annual salaries for the industries employing the highest numbers of computer support specialists:

  • Professional and commercial equipment and supplies wholesaler - $46,740
  • Software publishers - 42,870
  • Computer systems design and related services - 41,110
  • Management of companies and enterprises - 40,850
  • Elementary and secondary schools - 33,480

Training and Education

Computer support specialists enter the occupation from many different angles. Many employers prefer candidates with formal college education, such as a bachelor's degree in computer science or information systems, or a related associate degree. However, a large number of companies are loosening these restrictions due to the extraordinarily high demand for these types of positions. For those candidates without a college degree, practical experience or certification will be essential. A variety of certification programs offered by vendors and product makers may help some candidates qualify for entry-level positions. In some cases, candidates with relevant, real-world experience may bypass formal education and certification requirements.

Employment

In 2002, computer support specialists held about 507,000 jobs. 35%, the largest percentage, were employed in professional and business services industries, mostly in computer systems design and related services. Others worked in bands, government agencies, insurance companies, educational institutions, and wholesale and retail vendors of computers, office equipment, appliances, and home electronic equipment.

Job Outlook

Between 2002 and 2012, the number of computer support specialists is expected to increase faster than the average. Companies and other organizations will continue to adopt and integrate new computer-driven technologies, making the computer system design and related services industry one of the fastest growing industries in the U.S. economy. The increased need for technical assistance will stem from the increasing complexity of computers and software, while mobility technologies like wireless Internet will also add to this demand. Explosive growth in electronic commerce will fuel a strong, specific demand for employees knowledgeable about network, data, and communications security.

Directory of Schools Offering IT Training

Computer Support Specialist Training

Refine School Matches
Hide filters
  • SUBJECT Clear All

  • DEGREE

    See More

  • PROGRAM TYPE

  • START TIME

    LOCATION
    Please enter valid US or Canada Zip.
            Results open in new window

            Searching Searching ...

            Matching School Ads
            1 Program(s) Found
            • Provides students the opportunity to train at home in their spare time to get their high school diploma, train for a new career, or enhance current skills.
            • Offers programs in psychology/social work, business management, medical billing, criminal justice, and more.
            • Member of the United States Distance Learning Association (USDLA), the Canadian Network for Innovation in Education (CNIE), and the International Council for Open and Distance Education (ICDE).
            • Features a fully flexible schedule with no classes to attend, leaving the study pace up to the student.
            • Online Courses
            5 Program(s) Found
            ABCO Technology , Los Angeles
            • An accredited computer training academy preparing students to enter the IT industry as Network Engineers, Software Engineers, Web Apps Developer, Website Designers, Programmers, Database Administrators since 2000.
            • Holds A+ certification from CompTIA.
            • Located in Los Angeles, approximately 10 minutes away from LAX.
            • Flexible class schedules offered during day times, evenings and weekends.
            • Helping students start a career in technology within 3 - 9 months.
            • Educates with the mission to serve the needs of the local community and graduates by matching opportunities to skills.
            • Military friendly school.
            Show more [+]
            • Financial Aid
            1 Program(s) Found
            Mayfield College , Cathedral City
            • A Better Business Bureau (BBB) Accredited Business, with an A+ rating.
            • Computer Support Technician program is based on guidelines set by the Computer Technology Industry Association (CompTIA) and Microsoft.
            • Offers free student services, including tutoring, campus internet access, career placement, and a student lounge.
            • Accredited by the Council on Occupational Education (COE).
            • 2 locations in Cathedral City and Twentynine Palms, California.
            Show more [+]
            Good for Working Adults
            • Flexible Scheduling
            • Financial Aid
            1 Program(s) Found
            • Many programs require externships, allowing students to gain real-world experience.
            • Approved A+ rating from the Better Business Bureau (BBB) since 1984.
            • Offers 22 accelerated, career-focused program options including business administration, medical assisting, and more.
            • Regionally accredited by the Western Association of Schools and Colleges (WASC).
            • 11 campuses across California, with an online division as well.
            Show more [+]
            • Financial Aid
            CodingDojo , Online (campus option available)
            • Only Coding Dojo teaches five full stacks of the industry’s most in-demand web and mobile development technologies and languages with its onsite flex bootcamp.
            • FULL IMMERSION - Dive into a fast-paced, innovative learning environment that fosters collaboration, not competition. And expect to start coding from day one on campus!
            • FLEXIBLE PROGRAM TRACKS - Shape the curriculum to meet your career goals either before you begin or as you’re progressing through the bootcamp.
            • HANDS-ON SUPPORT - Receive hands-on mentorship from your instruction team during the day and live remote support at night.
            • 24/7 ACCESS - The Dojo is always open for you to work on projects, hang-out, and ultimately get the most out of your 14 weeks.
            • Online Courses
            • Has students attend one four-week class at a time and take their final exam before moving on to their next class.
            • Offers 24/7 online tech support, with a typical response time of 4 hours or less.
            • Has online help centers that offer assistance with writing, statistics, medical assisting, and more.
            • Provides job placement assistance to all its students and alumni.
            • Researches trends for growing fields to tailor a more effective curriculum.
            Show more [+]
            Good for Working Adults
            • Accredited
            • Online Courses
            • Flexible Scheduling
            • Financial Aid
            • Offers programs in nursing, medical assisting, pharmacy technology, dental assisting, and more.
            • Six Campuses across Northern CA: Fremont, San Jose, Sacramento, S. San Francisco, Hayward, and Concord.
            • Accredited by the Accrediting Commission of Career Schools and Colleges, with programmatic approvals from the California Board of Vocational Nursing and Psychiatric Technicians and the Board of Registered Nursing.
            • Approved by the Better Business Bureau (BBB) with an A+ rating since 2010.
            Show more [+]
            Good for Working Adults
            • Flexible Scheduling
            • Financial Aid
            • Transferable Credits
            • Push Your Creativity To The Next Level.
            • Full Sail’s curriculum combines elements of creativity, art, business and life skills, technical prowess, and academic achievement.
            • Full Sail offers accelerated programs, so a degree that would normally take four years takes 24 months on average.
            • Students work with industry-standard tools and technologies, allowing them to gain practical knowledge and real-world experience.
            • Join us on Facebook, Twitter, YouTube and Instagram to interact with our community, read about grad success, and see campus images.
            Show more [+]
            • Online Courses
            • Alumni have appeared in reality competition shows such as Top Chef and Project Runway.
            • Has a team of about 4,000 faculty members focused on helping students tap opportunities in a marketplace driven by ideas.
            • Offers programs in design, media arts, fashion, and culinary.
            • Provides program coordinators who work with students to ensure they have the learning materials, assignments, facilities, and faculty to get the most out of the program.
            • Over 50 campus locations nationwide.
            Show more [+]
            Good for Working Adults
            • Flexible Scheduling
            • Financial Aid
            • Transferable Credits
            UEI College , San Marcos
            • Dedicated to providing  career training since 1975.
            • Has 13 campus locations in Southern California and a campus in Morrow, GA.
            • Provides flexible class times including weekends.
            • Offers curriculum that ranges from 8 month diploma programs to 16-month Associate of Applied Science degree programs.
            • Has admissions professionals available to help students decide which diploma or degree program they should pursue.
            • Gives job placement assistance strengthened by relationships with local employers.
            Show more [+]
            Good for Working Adults
            • Accredited
            • Flexible Scheduling
            • Financial Aid
            • Transferable Credits