Customer Service Representative
Customer service representatives interact with customers to ensure their company is providing an adequate level of service. They answer questions about products and service, and handle any questions, concerns, or complaints. Some specialize in specific areas, while others may act as general contacts. They communicate with customers either in person, over the telephone, through email or regular mail, by fax, or over the Internet. Some of the questions they receive are simple and only require looking up easy-to-access information, while other questions are more complex and may involve additional research. Customer service representatives may be responsible for determining if complaints are valid, suggesting solutions to the problem, providing refunds or exchanges, following up with customers, or helping customers decide which products suit them best. Much of their work involves the use of computers and telephones. Their job responsibilities may vary depending on the industry in which they work, such as banking, insurance, communications firms, or utilities companies.
Customer Service Representative Training
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Earn your Executive MBA online at California State University Monterey Bay.
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Pursue your degree with Western International University
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Northcentral University offers a unique, one-to-one faculty/student online learning experience that can help you achieve your goals.
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SBBCollege is accredited by the Accrediting Council for Independent Colleges and Schools. For information on graduation rates, median debt of graduates who completed these programs and other important information, visit http://www.sbbcollege.edu/consumerinformation/disclosures.php. SBBCollege offers financial aid to those who qualify.
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Earn your degree online with Grand Canyon University. We offer approximately 100 bachelor's, master's, and doctoral degree programs in a variety of fields that can be completed 100% online.
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You can prepare for a new career with help from Charter College.
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You can advance your career with a degree from Charter College Online.
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For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.it-colleges.edu/disclosure
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Boost your business career with the Jack Welch Management Institute at Strayer University.
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